Apply on company website Save. Pockit Direct Debits Enabling Direct Debit on your Pockit account, paying bills, cancelling payments, troubleshooting and more. Excellent service. Contact Pockit customer service. Comments, Complaints, and Compliments for Pockit Find helpful customer reviews and review ratings for gb Pockit Air All Terrain Ultra Compact Lightweight Travel Stroller with Breathable Fabric in Velvet Black at Amazon.com. You can also pay money in using one of the almost 30,000 Pockit PayPoint locations across the UK. Initial Pockit complaints should be directed to their team directly. Total sham!! Should you have any questions, problems or suggestions, please use our contact form. Do you agree with Pockit’s 4-star rating? Copy in financial services ombudsman. Pockit is present on social media platforms such as Facebook, Twitter, and Instagram. I applied online. If you ever encounter a problem or need help with something, you can contact Pockit customer care representatives via email or telephone. There are no 'stupid' questions and if you have any issues we are always here to help. *standard landline call charges apply. BUSINESS OPERATIONS & SITE ACCESS. Disgusted. This site uses cookies. Sounds like a similar card. Application. This is the most disgusting company I have ever come across in my life. THIS Bank is terrible don’t bank with them I have rent to pay and they have locked my account and I could get kicked out of the house if the account don’t get unlocked I have emailed several times, Only the latest review will count in the company's TrustScore. I wouldn’t even give pockit 1 star but I’ve had to! I've been sharing it with my friends, but they haven't succeeded. i am happy to have pockit as a pre paid card. i am happy to have pockit as a pre paid card because it is easy to use and the online webchat the advisors give support and help out to people that have been struggling to get hold of someone to speak to about there pockit card i am very happy with this service and friendly staff who help other customers on the webchat Pockit should keep the online webchat as it helps other customers to speak to someone about there pockit card. The free alternative or geographic telephone number to call Pockit Prepaid MasterCard (linked to the premium rate phone number 020 7107 0113) is included on your calls if you ring from an inclusive landline call package and … The process took 3 weeks. Do you agree with Pockit's TrustScore? Customers looking to pay money into their Pockit account can do so via direct debits from employment or benefits. You can call Pockit at phone number, write an email, fill out a contact form on their website www.pockit.com, or write a letter to Pockit Ltd, Basepoint Business Centre, Riverside Court, Beaufort Park, Chepstow, Wales, NP16 5UH, United Kingdom. Pockit, a ‘challenger bank’ that provides vulnerable people with financial services, has received a flurry of claims that it’s locking accounts and withholding customer funds. Compare cheap quotes for free now - no hassle, no obligation. This website uses cookies to ensure you get the best experience on our website. In the Non-Bank Financial Service category. From the website to the app, right through to the card, every product, asset or feature must be a means to an end: customer enablement . ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pockit Customer Service. If you could please send us an email to, The unusual items that might be covered by your home insurance, Christmas on a budget – make great gifts affordable by switching energy supplier, plus car and home insurance. Pockit - the simple, easy current account. The maximum value of funds that can be held in your Pockit Account any one time. Pockit has apps available for Android and iOS. Having very bad experience with my pokit account and still having no support to resolve the problem for days after several times of calling and emails, I had a problem with a dd and i spoke to a man who put it all straight for me wat a fantastic service they provided made it all easy to understand. As with any institution that you store your money with, customer service is an extremely important metric to consider. Should you wish to process a payment over the phone, please call your local Pockit Self Storage facility and one of our Customer Service Representatives will be happy to assist. I no longer have confidence in POCKIT and will not use it again. Interview. Earn Pockit Cashback I don't know what to do I need some support from somebody going through the same thing to get our money back. I have tried calling them and have sent them a harassing amount of emails with very little response. Check out what 7,205 people have written so far, and share your own experience. Read honest and unbiased product reviews from our users. Without even speaking to me and without any warning they stopped access to my account. I used, and recommended, POCKIT for a couple of years and found it useful, but now there are problems logging on. Average salaries for Pockit Customer Service Agent: [salary]. It was free then they started charging monthly, but I thought the cashback would offset that. Pockit bank is very good I love love my bank Pockit,I have my bank Pockit 3 years Iam very very happy .. This can be in a shop, online or over the phone. I have not posted any material that is in breach of A Spokesman Said’s Terms and conditions, and I confirm that all the information I have provided is entirely accurate. By continuing to use the site you are agreeing to our use of cookies. The few responses I have had say the same thing that "they are reviewing my account and they will get back to me" I have begged and pleaded with them to tell me why they are holding my money as they have no right to hold my money without an explanation. Your Pockit prepaid account is issued by Pockit Limited (company №07157877) who is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Ref: 900855) for the issuing of electronic money. Pockit Customer Services. Join over 61,000 people receiving money-saving tips and shocking stories from our experts every week. Wirecard’s German parent company filed for insolvency earlier this week after the arrest of their former CEO and the disappearance of nearly €2 Billion from their books. If your daunted visit Citizens advice. Pockit - the simple, easy current account. What is Customer Service Like at Pockit? The most important thing for Pockit is the customer’s experience. well recommended Sign up to get the latest stories, news, reviews and money saving offers across energy, insurance, broadband, mobile and more. But in doing so you was able to correctly find the problem. Poor Customer Service What is happening with Pockit customer service is very poor. Phone number : 08001615308. When folded, it is the smallest and most compact stroller currently available on the market, 12" x 7" x 20" to be precise. Save this job with your existing LinkedIn profile, or create a new one. The value of funds currently held in your Pockit Account and available for use; Balance Limit . Customer Service/Contact. Find out more here. Categories Pockit card is an excellent choice with lots of extra features like the retail cash back the whole service offered from pockit is a top class service with an excellent customer service Highly recommended Thanks everyone at pockit. Pockit, London, United Kingdom. This company makes me feel ill to my stomach and has caused me so many problems as a result of them taking my money. My card was declined twice at Aldi and so I had to pay with an alterative card, the monies were still was deducted from my Pockit card. Interviews were set up quickly and at my pace. Customer service is second to none. !When I got in contact was no body I could talk too. I want my account unlocked and a new card and I haven’t had one for two months. The Pockit Customer Service Number is 0203 322 9170. fast response 10/10 customer service. I have never had problems with transactions. See who Pockit has hired for this role. Pockit, the Chepstow based company founded in 2014, has said all of their customer’s accounts are “temporarily inaccessible”. You should be ashamed of yourselves and disgusted in yourselves because you are the scum on my shoe. This is one of the main selling points from challenger banks, as they recognize the frustrations that customers often have when dealing with the traditional banking space. Account Balance . Why have Pockit Accounts been Frozen? Pockit Pockit Go Pockit Air All-Terrain Pockit+ All-City Pockit+ All-Terrain Qbit+ All-City. I have provided every bit of information they have asked for and could possibly need and detailed information on the small amount of transfers that ever took place in the account. I had had my Pockit account since 2017 but was never active till late 2019 when i decided to use it for my passive income and savings. Save job. The staff were fantastic, friendly and more than capable to assist me with this issue. We are here to support you. absolutely fantastic pockit really is… absolutely fantastic pockit really is banking re imagined. Average salary for Pockit Customer Service Agent in London: £21,805. Its very easy Also complain to Wirecard solutions who are their licencee. Learn more Going forward, this change will allow for some exciting new development, which we look forward to telling you about in the near future. Are you sure you want to delete your account? ABI's complaint against Pockit, and other reviews and complaints on A Spokesman Said Based on 2 salaries posted anonymously by Pockit Customer Service Agent employees in London. And I emailed the support team and received an email saying somebody would be in contact within 48hours!! DONT LET THEM AWAY WITH IT. With its exceptional design innovation, the lightweight gb Pockit is the world's smallest folding stroller (Guinness World Records 2014). I have only now logged on because the name POCKIT came up in a YT video about the WIRECARD fraud. I would thoroughly recommend Pockit to all. Take them to small claims court. I had an issue with another company taking money from my account without my permission, Pockit put a stop to it immediately by blocking my card and issuing a new one. I bet you don't bank with Pockit! Worst Customer Service Ever I have used Pockit since it started as a way to minimise my risk when shopping online as you have a limited amount actually available, great concept. © 2021 Trustpilot, Inc. All rights reserved. RECENTLY, DEPOSITS FROM MY BANK ACCOUNT HAVE BOUNCED BACK TO MY BANK, CAUSING ME STRESS AND inconveniences! Account blocked. Their transfer system is utter rubbish, it took 6 days for a transfer I made to reach the other account! Although I wait for a reply every time, it's always a good way to solve the problem. I have two POCKIT cards, ones mine and the second for PIN MONEY. They fixed the issue with my account, very professionally, kept me in the loop, fantastic service. Pockit reviews (www.pockit.com): Bad customer service. As I don't have the email I open account with so can't do anythink as I dnt know my password. Excellent service at Pockit … I have had the benefit of a Pockit account since the early days of the company. Customer Service Our customers save an average of £400 by switching gas and electric. If you are dissatisfied with Pockit, or the level of service Pockit has provided you with, please contact us using one of the below convenient ways: Email: help@pockit.com ; Live chat: chat with us in your web account; Post: Pockit Ltd, PO Box 75178, LONDON, NW1W 9YE; When contacting us, please provide: your name; your nine-digit customer reference number

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