troubleshooting sccm software updates

This is the first step handled by Update Deployment Agent component. http://blogs.technet.com/configurationmgr/archive/2009/08/17/guide-to-software-updates-deployment-in-configuration-manager-2007.aspx. When we checked for the logs it shows that there is issue with server/client communication policy. In this blog post (SCCM 2012 Troubleshoot software update client issues),I will explain you the basic troubleshooting steps (only on client side ) which will help you to resolve issues on your own by analyzing the logs and take it further afterwards. The reports in Software Updates – A Compliance category of reports that help to identify the compliance status of Software Update. The Configuration Manager Software Update (patching) is going into Download completed state as you can UpdateDeployment.log. Performing sync on local requestÂ Â Â Â Â Â SMS_WSUS_SYNC_MANAGERÂ Â Â Â Â Â Â Â Â Â 4/27/201511:59:54 PMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 6112 (0x17E0), STATMSG: ID=6701 SEV=I LEV=M SOURCE=”SMS Server” COMP=”SMS_WSUS_SYNC_MANAGER” SYS=SCCM SITE=LAB PID=3040 TID=6112 GMTDATE=Tue Apr 27 18:29:54.530 2010 ISTR0=”” ISTR1=”” ISTR2=”” ISTR3=”” ISTR4=”” ISTR5=”” ISTR6=”” ISTR7=”” ISTR8=”” ISTR9=”” NUMATTRS=0Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â SMS_WSUS_SYNC_MANAGERÂ Â Â Â Â Â Â Â Â Â 4/27/201511:59:54 PMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 6112 (0x17E0), STATMSG: ID=6704 SEV=I LEV=M SOURCE=”SMS Server” COMP=”SMS_WSUS_SYNC_MANAGER” SYS=SCCM SITE=LAB PID=3040 TID=6112 GMTDATE=Tue Apr 27 18:30:18.547 2010 ISTR0=”” ISTR1=”” ISTR2=”” ISTR3=”” ISTR4=”” ISTR5=”” ISTR6=”” ISTR7=”” ISTR8=”” ISTR9=”” NUMATTRS=0Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â SMS_WSUS_SYNC_MANAGERÂ Â Â Â Â Â Â Â Â Â 4/28/2010 12:00:18 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 6112 (0x17E0), Synchronizing WSUS server SCCMÂ Â SMS_WSUS_SYNC_MANAGERÂ Â Â Â Â Â Â Â Â Â 4/28/2010 12:00:18 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 6112 (0x17E0), Synchronizing WSUS server sccm.mylab.in …Â Â Â Â SMS_WSUS_SYNC_MANAGERÂ Â Â Â Â Â Â Â Â Â 4/28/2010 12:02:16 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 5220 (0x1464), sync: Starting WSUS synchronizationÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â SMS_WSUS_SYNC_MANAGERÂ Â Â Â Â Â Â Â Â Â 4/28/2010 12:02:16 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 5220 (0x1464), sync: WSUS synchronizing categoriesÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â SMS_WSUS_SYNC_MANAGERÂ Â Â Â Â Â Â Â Â Â 4/28/2010 12:02:44 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 5220 (0x1464), Synchronizing update e6d5e961-e5c4-4816-b414-648feba450b7Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â SMS_WSUS_SYNC_MANAGERÂ Â Â Â Â Â Â Â Â Â 28/04/2010 5:53:10 PMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 4380 (0x111C), Synchronizing update 35a0b603-61ce-4f1e-b2dd-3cc36cdf8b31Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â SMS_WSUS_SYNC_MANAGERÂ Â Â Â Â Â Â Â Â Â 28/04/2010 5:53:11 PMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 4380 (0x111C), Synchronizing update 333bf753-7abb-4fce-a15f-a1862ecf838bÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â SMS_WSUS_SYNC_MANAGERÂ Â Â Â Â Â Â Â Â Â 28/04/2010 5:53:11 PMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 4380 (0x111C), Synchronizing update 136df562-d188-4e79-8879-8d8082c97614:Â Definition Update for Windows Defender – KB915597 (Definition 1.81.438.0)Â Â Â Â Â SMS_WSUS_SYNC_MANAGERÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 28/04/2010 5:53:12 PMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 4380 (0x111C), Done synchronizing SMS with WSUS Server sccmcen.scs.inÂ SMS_WSUS_SYNC_MANAGERÂ Â Â Â Â Â Â Â Â Â 28/04/2010 5:53:13 PMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 4380 (0x111C), STATMSG: ID=6702 SEV=I LEV=M SOURCE=”SMS Server” COMP=”SMS_WSUS_SYNC_MANAGER” SYS=SCCMCEN SITE=CEN PID=1880 TID=3256 GMTDATE=Wed Apr 28 12:23:13.745 2010 ISTR0=”” ISTR1=”” ISTR2=”” ISTR3=”” ISTR4=”” ISTR5=”” ISTR6=”” ISTR7=”” ISTR8=”” ISTR9=”” NUMATTRS=0Â Â Â Â Â Â Â Â Â Â SMS_WSUS_SYNC_MANAGERÂ Â Â Â Â Â Â Â Â Â 28/04/2010 5:53:13 PMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 3256 (0x0CB8), Updated 3072 items in SMS database, new update source content version is 2Â Â Â Â Â Â Â Â Â Â Â Â Â SMS_WSUS_SYNC_MANAGERÂ Â Â Â Â Â Â Â Â Â 28/04/2010 5:53:13 PMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 3256 (0x0CB8). Let’s understand the Software Updates scan cycle via log files.When you initiate this action from the ConfigMgr client app, you can see the Scan agent and other components are triggered. On the client computer, open Control Panel (icon view) > Configuration Manager; Verify the pane has two rows of tabs and that the properties aren't blank and have expected WSU parameters: Let’s understand the Software Update Deployment Evaluation Cycle via log files.When you initiate this action from the ConfigMgr client app, you can see the Updates deployment agent is triggered. – 11:31:33, Ignore reboot Window = FalseÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â UpdatesDeploymentAgentÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 4/29/201511:31:33 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 440 (0x01B8), The execution manager will have the following entries, Execmgr.log (it’s content the update installationÂ information ), Mandatory execution requested for program Software Updates Program and advertisement {3D49D216-341B-4456-B52C-A0A480C06BEC}Â Â Â Â Â Â Â Â Â Â execmgrÂ Â Â Â Â 4/29/201511:27:50 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 2188 (0x088C), Creating mandatory request for advert {3D49D216-341B-4456-B52C-A0A480C06BEC}, program Software Updates Program, package {3D49D216-341B-4456-B52C-A0A480C06BEC}Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â execmgrÂ Â Â Â Â Â 4/29/201511:27:50 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 2188 (0x088C), CExecutionRequest::Overriding Service Windows as per policy.Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â execmgrÂ Â Â Â Â Â 4/29/201511:27:50 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 2188 (0x088C), Execution Manager timer has been fired.Â Â Â Â Â Â Â Â Â Â Â Â Â execmgrÂ Â Â Â Â Â 4/29/201511:27:50 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 3256 (0x0CB8), Executing programÂ in Admin contextÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â execmgrÂ Â Â Â Â Â 4/29/201511:27:50 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 2188 (0x088C), Execution Request for package {3D49D216-341B-4456-B52C-A0A480C06BEC} program Software Updates Program state change from NotExist to NotifyExecutionÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â execmgrÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 4/29/201511:27:50 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 2188 (0x088C), Executing program as an update.Â Â Â Â Â execmgrÂ Â Â Â Â Â 4/29/201511:27:51 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 2188 (0x088C), Executing Update ProgramÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â execmgrÂ Â Â Â Â Â 4/29/201511:27:51 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 2188 (0x088C), Updates Installation started for the passed command lineÂ Â Â Â Â Â execmgrÂ Â Â Â Â Â 4/29/201511:27:51 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 2188 (0x088C), Looking for MIF file to get program statusÂ Â Â Â Â Â Â Â Â Â Â Â execmgrÂ Â Â Â Â Â 4/29/201511:31:31 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 440 (0x01B8), Script forÂ Package:{3D49D216-341B-4456-B52C-A0A480C06BEC}, Program: Software Updates Program succeeded with exit code 0Â Â execmgrÂ Â Â Â Â Â 4/29/201511:31:31 AMÂ Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 440 (0x01B8), Execution is complete for program Software Updates Program. Change ), http://technet.microsoft.com/en-us/library/bb680701.aspx, http://technet.microsoft.com/en-us/library/dd939799(WS.10).aspx, http://technet.microsoft.com/en-us/library/bb633119.aspx, http://technet.microsoft.com/en-us/library/bb693776.aspx, http://technet.microsoft.com/en-us/library/bb633068.aspx, http://technet.microsoft.com/en-us/library/bb693492.aspx, http://technet.microsoft.com/en-us/library/bb693784.aspx. Update (Site_1074285A-82C7-474F-B242-1EE20F8C3CE5/SUM_774ec963-65e7-4c81-96e8-d229c10c3d00) Progress: Status = ciStateWaitInstall, PercentComplete = 0, DownloadSize = 0, Result = 0x0. An effective software update management process is necessary to maintain operational efficiency, overcome security issues, and maintain the stability of the network infrastructure.

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troubleshooting sccm software updates

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